Effective Supervision: How to Get the Most Out of Your People in Bentonville, AR, Benton County Office of Emergency Communications, Tuesday, 10. March 2020

Join Adam Timm for this insightful and energetic 8-hour training class, filled with proven action-steps to help you thrive in your 9-1-1 career.
Effective Supervision: How to Get the Most Out of Your PeopleClass Description:
One of the most difficult positions in emergency communications is supervisor. One day you're one of the group, the next day you're their boss, with little preparation for the new role. This offers essential tools and strategies for being the type of supervisor that can use their role to make a positive impact.
Learning Objectives:
Participants will learn proven strategies to:—Learn the right way to give feedback—Identify the three most important things to remember when dealing out discipline —Understanding the critical importance of follow-up—Practice the most effective way to interact up the chain-of-command
Instructor Bio:
Adam Timm is a board-certified stress management consultant, author, and full-time trainer for the 9-1-1 industry. For over a decade, he was a 9-1-1 dispatcher for the Los Angeles Police Department, where he pioneered a stress resilience program that contributed to a 45% decrease in sick time usage at his center.
Adam is a frequent keynote and breakout session speaker at NENA and APCO conferences around the country. He’s written two books, including the bestselling, “Stress Is Optional! How to Kick the Habit,” and the popular, “Dispatcher Stress: 50 Lessons on Beating the Burnout. Adam’s third book, “O% Turnover: How the Best 9-1-1 Centers Drive Engagement, Boost Morale and Inspire High-Performance Culture,” includes case studies with directors and managers from PSAPs around the country. It is scheduled for release in 2019.
Visit  for more.
Adam presenting the opening keynote at the 2017 California NENA Annual Conference

Effective Supervision: How to Get the Most Out of Your People in Bentonville, AR

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