FMCS/AFEB Training - Getting to Eureka - The art of a great question, Renaissance Plaza, 2nd Floor/RM 260, Thursday, 21. May 2020

A key part of the mediator’s role is to unlock the doors to any withheld information. His or her best tool for this is a great question. It can defuse emotions, clarify facts, and inspire participants to move to a new place. The shift, when it happens, is palpable. Practice creating and using questions during mock mediations.
CHECK-IN BEGINS AT 0800 - This training is open to Federal Employees only and is ideal for Managers/Supervisors, Union Leaders and Members, and Mediator/Facilitators.  

FMCS/AFEB Training - Getting to Eureka - The art of a great question

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