Telephone Skills: Inbound, Dale Carnegie Training Northern New Jersey, Thursday, 05. September 2019

Most often, people are calling with concerns relating to your products, processes or services. The manner in which you address those concerns influences their willingness to continue choosing you as their supplier.
At the completion of this module, you will be able to:


Make the most of inbound sales and customer service opportunities


Develop confidence when interacting with customers on inbound calls


Use the Information Gathering Model to evaluate how to best meet the caller’s needs


Make every customer interaction an opportunity to deepen the client relationship


Telephone Skills: Inbound

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